IT Service Client Testimonials that Show how Much We Care

John is always very helpful and courteous when he calls to help resolve the issue

Wonderful, fast service. Thanks

Great service

I HAD A GREAT EXPERIENCE!

Excellent service by rep. He checked everything before leaving and replaced all require parts. Very happy with service.

Matthijjssen provides great service for Essex County Correctional Facility.

My tech was extremely patient, helpful and thorough.

Glenn, Wenda, Jack, and Kevin are the best!

As always we call and your techs take care of us, thank you for taking care of this so quickly!

Ed was great – as always. Matthijssen = Super people, extraordinary service. Doesn’t get any better, I cannot thank you folks enough!

Ed is the BEST!!!! He can fix anything and you should be very happy he works for you and not your competitor! He stayed with me until the problem was fixed!!! THANK YOU SUPER ED!!!!

John handled my problem and did a great job.

Glenn was efficient, courteous and patient. Resolved my email issues quickly. Thank You!

The technicians are always a pleasure to work with.

Jeffrey was at the top of his game as usual

Glenn help remove a very serious virus, then helped the next day with a massive hard drive failure. He was calm, courteous and spent a lot of time helping me.

Ed, as always, was wonderful to work with. He fixed the problem and explained the work being done. Very happy with the outcome.

Jeff was EXTRAORDINARY!!! I wasn’t put into a long Que line, he took my call and promptly resolved my issues without me waiting. I am very happy! 🙂

Extraordinary Service!

The technician offered to help me “on the spot”, which was very much appreciated!

Thanks for the courteous and prompt attention to our requests and more importantly, speaking to me in simple language so that I don’t feel incompetent – goes a long way.

Glenn was my technician. He’s consistently responsive, diligent and creative, reaching beyond what I asked to what I need

Knowledge and expertise were outstanding.

Thank you Glen for going above and beyond to solve my remote issue. I really appreciate the help

Dirk is always awesome

Wenda was wonderful, corrected my problem in minutes!

Service was beyond EXTRAORDINARY. Thank you!

The service is always excellent and hi quality!! thanks so much!!!

Glenn is the best, he’s well-informed, helpful, and understanding!

Jeff was very helpful and made sure to reach out several times after being unable to contact me and resolved my issue immediately. HUGE FAN

Jack did an excellent job in helping to solve my issues. He also went over and above to clean up my computer and get rid of “junk” I had hanging around forever. I am very impressed by the customer service Jack delivered!

Glenn is, as always, quick and determined to get our issues fixed. I truly appreciate all of his help!

Glenn was incredibly helpful. Not only did he address the issue I called about, he also helped walk me through the appropriate backup for my computer. When the issue I’d called about resurfaced a couple of hours later, I emailed him and he called back promptly – and appears to have taken care of the issue once and for all. I’m very pleased with the level of support, and would wholeheartedly recommend Matthijssen – and Glenn in particular – to anyone.

Glenn is terrific. He zeros in on the issue, solves it, and helps me understand how to prevent it from happening again. I consider Glenn a member of our team.

Glen was great! He even spent time explaining the snipping tool so I could send a photo of an ongoing problem I have had with my file cabinet but can’t explain it so he suggested to send a photo next time. He solved my icon problem very quickly

Thank you so much for the really amazing support – Glenn was awesome and handled the issue with Box software in an incredibly friendly and professional manner. Hopefully I won’t have too many more computer issues, but if I do, I won’t hesitate to call!

The Matthijssen crew is always very helpful and get the job done.

Glenn provided me with prompt service as well as followup for any additional problems which we resolved today…GREAT JOB, GREAT TECHNICIAN.

Jeffrey was great!

Jeffrey is great. He is courteous, efficient, and works to quickly resolve any issues we have.

Glenn always shows great knowledge and professionalism.

Great, quick resolution to the problem. Thanks!

Really appreciated Glen’s researching the actions needed before he called me back, Great service on this.

Great service and solves issues fast which is much appreciated when you need to complete a task today.

I was very pleasantly surprised to see that this issue was addressed while I was away from my computer!

Dirk was great. Kept me well informed throughout the entire issue resolution.

Always prompt and attentive. Special thanks to Glenn for being calm, reliable, and proactive.

Matthijssen designed a plan to scan our publications and church literature from our copier to Evernote for our church members. They can download and view the document from anywhere, resulting in increased involvement during our slow months.

We have utilized several printing support companies in the past and none have been as reliable and responsive as Matthijssen Business Systems. When we switched, we noticed a savings of about $12,000 in toner and maintenance in the first year, all while our company continued to grow.

Before Matthijssen had implemented our scan to office feature we had the tedious task of rewriting thousands of scripts for our plays just to change one or two words. Matthijssen gave us the power to edit portions of play scripts without retyping.

I came to Matthijssen having left another provider of IT managed services. I am greatly impressed with the high quality staff; all that I had the pleasure to work with are knowledgeable, professional and understood my needs. I have not had an issue that was not treated with a sense of urgency and resolved in anything less than a timely fashion. Matthijssen came highly recommend to me, I can highly recommend them to you.

Since partnering with Matthijssen we have greatly reduced our expenses by $75,000 to $80,000 per year. Reports are substantially more accurate, cash flow has improved and our customer service is greatly enhanced. We could not live without the system they put in place.

Whenever I am trying to solve a business problem I always consult with my Matthijssen team. They understand my business and always implement a cost effective solution that solves the problem. They are like having my own on-staff IT team without having the overhead.

Matthijssen has been an instrumental partner in our success. Your creative, cost-effective solutions allowed us to focus on our core function, delivering services to veterans. Since we began working with Matthijssen our systems are not only stable, they have allowed us to grow and expand while keeping technology expenses relatively low.

Just a quick note of thanks for all your good work and support of FACS. You guys are truly amazing! Further, I have never experienced such positive, immediate and thorough customer service, feedback and follow-up. We sure could learn a lesson from you.